Shipping & Returns

[et_section color_sceheme=”default” color=”#ffffff” section_border=”no-border” parallax=”0″ mt=”0″ mb=”0″ pt=”0″ pb=”0″]

UK Delivery Options

International parcels are sent with DHL or UPS.

UK parcels are sent by Royal Mail

View how much it costs to ship to you by using our shipping cost calculator when checking out.

Returns and Exchanges

There are a few important things to keep in mind when returning a product you purchased. You can return unwanted items by post within 14 working days of receipt of your goods.

You have 14 calendar days to return an item for an exchange from the date you received it.
Only items that have been purchased directly from Us.
If goods have been tampered with, washed, or not in the same condition as when sent, exchange will be terminated.
We do not cover postage fee of product being returned.
We only accept an exchange policy for any products returned before the 14 day period. Hair extensions are hygiene sensitive as a result refunds are not permitted for custom made wigs.
We do not cover postage fee for exchanged item.
All Azite hair extensions must be returned unopened in the original packaging otherwise an exchange will not be issued.
Once hair has been examined and the return requirements are met we will be pleased to offer you an exchange.
Payment plans for custom made wigs arranged between the customer (You) and the business (Us) are considered as product purchase. Therefore deposits are non refundable but an exchange for another product in the same price range can be arranged. Difference has to be covered by customer if exchanged product goes over the amount of original sold product.

ORDER CONFIRMATION

After you’ve placed your order you will be sent an email with your tracking number.

Orders made within the United Kingdom are free and usually take between 3-10 working days to be processed and another 24 hours to be delivered. We also ship our products to over 250 different regions worldwide. Those countries include North America, Europe and Africa. The delivery time is 7-12 working days on average for International orders. All our Azite hand made wigs are custom made to fit specifically so please allow up to three weeks to make.

International Delivery Options

View how much it costs to send to you by visiting our International Delivery Costs

Ship your item back to us

Once you contact us to return the product we will send you the return address. We recommend that you return the hair extensions with a tracking number, as we are not liable for lost returns.